Call Rescheduled Webhook

Webhook event triggered when a call is rescheduled in iClosed.io.

Overview

The Call Rescheduled webhook is triggered whenever a previously booked call is rescheduled to a new time in your iClosed.io account. This event provides complete details about the rescheduled call, including the new timing, original timing, and rescheduling information.

Event Details

Property	Value
Event Type	`callRescheduled`
Trigger	When a call is rescheduled to a different time
Payload	Complete call information with new and original timing details

Webhook Payload

The HTTP body is a single JSON object (not an array). It contains detailed information about the rescheduled call:

{
  "event_type": {
    "uuid": 2,
    "kind": "Round Robin",
    "slug": "strategy-call",
    "name": "Strategy intro call",
    "duration": 30,
    "durationUnit": "MINUTES",
    "owner": {
      "type": "closer"
    },
    "type": "STRATEGY_EVENT"
  },
  "event": {
    "uuid": 168,
    "closerId": 5,
    "closerName": "Jamie Alvarez ",
    "closerEmail": "jamie.alvarez@example.com",
    "closerTimezone": "Asia/Karachi",
    "assigned_to": {
      "1": "Jamie Alvarez "
    },
    "extended_assigned_to": {
      "1": {
        "name": "Jamie Alvarez ",
        "email": "jamie.alvarez@example.com",
        "primary": true
      }
    },
    "utc_start_time": "2026-04-17T04:00:00.000Z",
    "utc_end_time": "2026-04-17T04:30:00.000Z",
    "start_time": "2026-04-17T04:00:00.000Z",
    "start_time_pretty": "09:00AM - Friday, April 17, 2026",
    "invitee_start_time": "2026-04-17T04:00:00.000Z",
    "invitee_start_time_pretty": "09:00AM - Friday, April 17, 2026",
    "end_time": "2026-04-17T04:30:00.000Z",
    "end_time_pretty": "09:30AM - Friday, April 17, 2026",
    "invitee_end_time": "2026-04-17T04:30:00.000Z",
    "invitee_end_time_pretty": "09:30AM - Friday, April 17, 2026",
    "created_at": "2026-04-09T09:19:54.875Z",
    "location": "+1 415 555 0192",
    "location_type": "phone",
    "eventLink": "https://app.iclosed.io/e/acme/strategy-call",
    "callPreviewId": "call_esiPJQAfxjJw",
    "type": "STRATEGY_CALL",
    "canceled": false,
    "canceler_name": null,
    "cancel_reason": null,
    "canceled_at": null,
    "old_start_time": "2026-04-09T10:30:00.000Z",
    "rescheduleLink": "https://app.iclosed.io/reschedulings/call_esiPJQAfxjJw",
    "cancelLink": "https://app.iclosed.io/cancellations/call_esiPJQAfxjJw",
    "setter": {
      "name": "Riley Chen",
      "firstName": "Riley",
      "lastName": "Chen",
      "email": "riley.chen@example.com",
      "setBy": {
        "firstName": "Riley",
        "lastName": "Chen",
        "email": "riley.chen@example.com"
      }
    }
  },
  "contactFields": {},
  "invitee": {
    "uuid": 239,
    "previewUrl": "https://app.iclosed.io/app/global-data/contacts?preview=contact_We1Ztdhvcii0",
    "referrer_url": "https://app.iclosed.io/e/acme/strategy-call",
    "ip_address": "::1",
    "callPreviewId": "call_esiPJQAfxjJw",
    "first_name": "Morgan",
    "last_name": "Lee",
    "name": "Morgan Lee",
    "email": "morgan.lee@example.com",
    "text_reminder_number": "+1 415 555 0192",
    "timezone": "Asia/Karachi",
    "created_at": "2026-04-09T09:19:54.875Z",
    "is_reschedule": true,
    "reschedule_reason": "Need to move the call after finance review on Tuesday.",
    "reschedule_by": "Jamie Alvarez (workspace admin)",
    "canceled": false,
    "canceler_name": null,
    "cancel_reason": null,
    "canceled_at": null
  },
  "questions_and_answers": [
    {
      "question": "Email Address",
      "answer": "morgan.lee@example.com"
    },
    {
      "question": "Phone Number",
      "answer": "+1 415 555 0192"
    },
    {
      "question": "Full Name",
      "answer": "Morgan Lee"
    },
    {
      "question": "Goals for the next 90 days",
      "answer": "We need to cut demo no-shows by half this quarter."
    },
    {
      "question": "Check box",
      "answer": "1, 3"
    },
    {
      "question": "Internal reference code"
    },
    {
      "question": "Date and Time",
      "answer": "2026-04-10T09:14:00.000Z"
    },
    {
      "question": "Team size (people)"
    },
    {
      "question": "New Multi Select",
      "answer": "b"
    },
    {
      "question": "Disqualify",
      "answer": "No"
    }
  ],
  "questions_and_responses": {
    "1_question": "Email Address",
    "1_response": "morgan.lee@example.com",
    "2_question": "Phone Number",
    "2_response": "+1 415 555 0192",
    "3_question": "Full Name",
    "3_response": "Morgan Lee",
    "4_question": "Goals for the next 90 days",
    "4_response": "We need to cut demo no-shows by half this quarter.",
    "5_question": "Check box",
    "5_response": "1, 3",
    "6_question": "Internal reference code",
    "6_response": 123,
    "7_question": "Date and Time",
    "7_response": "2026-04-10T09:14:00.000Z",
    "8_question": "Team size (people)",
    "8_response": 123,
    "9_question": "New Multi Select",
    "9_response": "b",
    "10_question": "Disqualify",
    "10_response": "No",
    "Email Address": "morgan.lee@example.com",
    "Phone Number": "+1 415 555 0192",
    "Full Name": "Morgan Lee",
    "Goals for the next 90 days": "We need to cut demo no-shows by half this quarter.",
    "Check box": "1, 3",
    "Internal reference code": 123,
    "Date and Time": "2026-04-10T09:14:00.000Z",
    "Team size (people)": 123,
    "New Multi Select": "b",
    "Disqualify": "No"
  },
  "tracking": {
    "first_utm_term": "strategy consultation",
    "first_utm_source": "google",
    "first_utm_medium": "cpc",
    "first_utm_content": "hero_cta_variant_b",
    "first_utm_campaign": "q2_2026_demo_requests",
    "utm_term": "sales scheduling software",
    "utm_source": "linkedin",
    "utm_medium": "paid_social",
    "utm_content": "carousel_ad_3",
    "utm_campaign": "b2b_outbound_apr",
    "utmKey_0": "gclid",
    "utmValue_0": "EAIaIQobChMIexampleValue123",
    "utmKey_1": "li_fat_id",
    "utmValue_1": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "utmKey_2": "referrer_domain",
    "utmValue_2": "newsletter.partner.io",
    "utmKey_3": "landing_path",
    "utmValue_3": "/events/strategy-call",
    "utmKey_4": "experiment_id",
    "utmValue_4": "exp_booking_flow_v2"
  },
  "call_booked_from": "GLOBAL_DATA_RESCHEDULING_MODAL",
  "hookType": "Call rescheduled"
}

Key Differences from Call Booked

Field	Description
`old_start_time`	The original start time before rescheduling
`is_reschedule`	Set to `true` on the `invitee` object
`reschedule_reason`	Optional reason for the reschedule
`canceled`	Remains `false` — the call is rescheduled, not cancelled
`hookType`	Set to `"Call rescheduled"` to distinguish from booking events

Key Fields Explained

Event Type Information

The event_type object contains configuration details of the event type:

Field	Description
`uuid`	Unique identifier for the event type
`kind`	Booking strategy (e.g., `"Round Robin"`, `"Direct Assignment"`)
`slug`	URL-friendly event name
`name`	Display name of the event
`duration`	Call duration (typically unchanged)
`owner.type`	Type of owner (`closer`, `setter`, etc.)

Event Details

The event object contains information about the rescheduled call:

Field	Description
`uuid`	Unique call identifier (same as original booking)
`old_start_time`	Original start time before rescheduling
`start_time` / `end_time`	New scheduled times
`start_time_pretty` / `end_time_pretty`	Human-readable new times
`utc_start_time` / `utc_end_time`	UTC timestamps for the new times
`canceled`	Remains `false` (not cancelled)
`assigned_to`	Team member assignment (may change)
`type`	Call type (`STRATEGY_CALL`, `DISCOVERY_CALL`, etc.)

Invitee Information

The invitee object contains details about the person who rescheduled:

Field	Description
`is_reschedule`	Set to `true` indicating this is a reschedule
`reschedule_reason`	Reason for rescheduling (if provided)
`canceled`	Remains `false` (not cancelled)
`previewUrl`	Link to view the contact in iClosed.io
`name`	Full name of the invitee
`email`	Invitee's email address
`text_reminder_number`	Phone number for SMS reminders
`timezone`	Invitee's timezone

Questions and Responses

Field	Description
`questions_and_answers`	Original booking form responses in array format
`questions_and_responses`	Object format of the same responses

Tracking Information

The tracking object contains the original UTM parameters and attribution data preserved from the original booking.

Rescheduling Reasons

Common rescheduling reasons include schedule conflicts, better availability found, time zone confusion, needing more preparation time, technical issues, personal emergencies, higher-priority business meetings, and travel delays.

Use Cases

This webhook is useful for:

Calendar Updates – Update calendar events with the new times
CRM Synchronization – Update opportunity records with new timing
Team Notifications – Alert team members about schedule changes
Analytics Tracking – Monitor rescheduling patterns and frequency
Customer Communication – Send confirmation of new timing
Resource Management – Update team member availability
Reporting – Track rescheduling metrics and team performance
Workflow Automation – Trigger follow-up actions for rescheduled calls

Response Requirements

Your webhook endpoint should:

Return a 2xx status code to acknowledge receipt
Respond within 5 seconds to avoid retries
Handle duplicate events (idempotency)
Log the call uuid and rescheduling details for debugging
Compare old_start_time with the new start_time to confirm changes

Best Practices

Time Comparison – Use old_start_time to identify what changed
Reason Tracking – Monitor reschedule_reason for patterns
Calendar Management – Update all calendar entries immediately
Team Communication – Notify assigned team members promptly
Customer Confirmation – Send confirmation of new timing
Availability Updates – Update team member availability slots
Follow-up Timing – Adjust any automated follow-up sequences
Data Consistency – Ensure all systems reflect the new timing

Rescheduling Workflows

When Invitee Reschedules

Send confirmation of new timing
Update calendar entries
Notify assigned team member
Adjust any automated reminders
Update CRM with new timing
Trigger rescheduling analytics

When Host Reschedules

Send apology and explanation
Offer alternative times if needed
Update internal calendars
Notify relevant team members
Track rescheduling reasons
Update availability management

Time Zone Considerations

Field	Usage
`timezone`	Use the invitee's timezone for displaying local times
`utc_start_time`	Use UTC times for system integrations
`start_time_pretty`	Use the pretty format for customer-facing communications

Always handle cases where the invitee's timezone itself may have changed between the original booking and the reschedule.

Rescheduling vs. Cancellation

	Rescheduled	Cancelled
`canceled`	`false`	`true`
`is_reschedule`	`true`	not present
Original data	Preserved	Preserved
Next step	New time confirmed	New booking required

Monitor both callRescheduled and callCancelled webhooks and use the canceled flag to route events to the appropriate workflow. Track both metrics separately for accurate business intelligence.

Call Rescheduled Webhook

Overview

Event Details

Webhook Payload

Key Differences from Call Booked

Key Fields Explained

Event Type Information

Event Details

Invitee Information

Questions and Responses

Tracking Information

Rescheduling Reasons

Use Cases

Response Requirements

Best Practices

Rescheduling Workflows

When Invitee Reschedules

When Host Reschedules

Time Zone Considerations

Rescheduling vs. Cancellation

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